Shipping policy
Pet Supply Delivery Across Canada
Choose the delivery option that works best for you: local GTA delivery, free neighbourhood delivery in Village Green Square + K-Square, or carrier delivery across Canada.
Outside Canada? International shipping may be available by request. Please contact us before placing your order.
GTA Local Delivery
Normally arranged within 24 hours in eligible Greater Toronto Area communities.
Service areas include:
- North York, Markham, Scarborough, Richmond Hill and Toronto
- Vaughan, Mississauga, Newmarket, Etobicoke and Oakville
- Some areas may support weekend delivery.
GTA free delivery: eligible orders over $79.99.
Neighbourhood Free Delivery: Village Green Square + K-Square
No Minimum Order. Free local delivery is available only within the confirmed Village Green Square / Metrogate and K-Square area.
Canada-wide Carrier Delivery
Carrier shipping is available for customers across Canada. Delivery timing is confirmed according to destination, inventory and carrier availability.
| Region | Carrier delivery |
|---|---|
| Ontario | $79.99 |
| Quebec | $109.99 |
| Other provinces | $159.99 |
Heavy or oversized orders: Bulk items, cat litter and oversized products may require an additional logistics charge after address and item review.
Pickup by Appointment
- 2 Select Ave, Scarborough, ON M1V 5J4: Monday to Sunday, 1:00 p.m. to 7:00 p.m. Appointment required.
- 125 Village Green Square, Scarborough, ON: Please arrange at least 24 hours in advance. Appointment required.
- 176 Bedford Dr NE, Calgary, AB T3K 2M9: 24-hour advance notice required. Limited inventory.
Important Delivery Notes
Shipping and delivery availability depends on the address, item type, weight, size and route. Bulk, cat litter and oversized items may not qualify for standard free delivery. We will confirm any additional charge before fulfillment.
Delivery FAQ
Where do you deliver?
GTA local delivery and Canada-wide carrier delivery are available. International orders require an enquiry.
How fast is GTA delivery?
GTA orders are normally arranged within 24 hours after order confirmation.
What is special about Village Green Square + K-Square?
Confirmed addresses in this area receive free local delivery with no minimum order.
How do I arrange pickup?
Choose a pickup location, place your order, and wait for appointment confirmation before visiting.
Need help choosing an option? Contact Destiny Pet.