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Shipping Policy

LOCAL DELIVERY

48 Hours to Door Delivery is only available in the North York ,Markham, Scarborough, Richmond Hill !

Order online and you will get what you buy in 48 hours if you place the order before 12:00 a.m.  (excluding weekends and holidays)

We have our own delivery team to take care of your orders, and you will be qualified for free delivery as long as you order $69 or above in total after discounts and before taxes. (Pick up in store is available for other areas)

Bulk orders do not qualify for free shipping. 

 

Carrier Delivery

 

 Provinces Order Amount Shipping Method
ON and QC $1-$90 Market Rates
$90&Above  Free
Outside ON and QC $1-$120 Market Rates
$120&Above Free

 

*Please note we cannot currently guarantee same day shipping due to a high volume of orders as a result of COVID-19. We have also been informed that our couriers have suspended their on-time delivery guarantees for all parcel services until further notice. We appreciate your understanding during this time.

 

*Despite our best efforts, items may not always be exactly as shown online.

*Due to the high volume of orders that we receive, we cannot guarantee same day shipping during online retail sales or the holiday season. We apologize for the inconvenience.

Most of the products on our site qualify for free shipping. Your order will be sent by our preferred carrier with the standard level of service. To qualify for free shipping, your order must total $90 (ON and QC) or $120  (Outside ON and QC) or above after discounts and before taxes.
Bulk or oversized items carry an additional charge from the shipping companies we utilize, and therefore do not qualify for free shipping. Some examples are grooming arms, tables & tubs, large tubs of cat litter, super giant pet beds and so on. Basically, anything that’s unusually large or dense or that requires special handling due to size. Please note that oversized items are subject to change at any time without notice. 

Collect

In a hurry? Let us fetch your items for you!

Pet parents across Canada can now shop online  and quickly and easily collect their purchases in-store at any of our locations. Orders are typically ready after getting an email confirmation and with no extra charge, our Collect service can help keep your pet's tail wagging! Simply choose pick-up ! For full details, please contact us for details .