Shipping Policy
LOCAL DELIVERY
48 Hours to Door Delivery is only available in the North York ,Markham, Scarborough, Richmond Hill !
Order online and you will get what you buy in 48 hours if you place the order before 12:00 a.m. (excluding weekends and holidays)
We have our own delivery team to take care of your orders, and you will be qualified for free delivery as long as you order $69 or above in total after discounts and before taxes. (Pick up in store is available for other areas)
Bulk orders do not qualify for free shipping.
Carrier Delivery
Provinces | Order Amount | Shipping Method |
ON and QC | $1-$90 | Market Rates |
$90&Above | Free | |
Outside ON and QC | $1-$120 | Market Rates |
$120&Above | Free |
*Please note we cannot currently guarantee same day shipping due to a high volume of orders as a result of COVID-19. We have also been informed that our couriers have suspended their on-time delivery guarantees for all parcel services until further notice. We appreciate your understanding during this time.
*Despite our best efforts, items may not always be exactly as shown online.
*Due to the high volume of orders that we receive, we cannot guarantee same day shipping during online retail sales or the holiday season. We apologize for the inconvenience.
Collect
In a hurry? Let us fetch your items for you!
Pet parents across Canada can now shop online and quickly and easily collect their purchases in-store at any of our locations. Orders are typically ready after getting an email confirmation and with no extra charge, our Collect service can help keep your pet's tail wagging! Simply choose pick-up ! For full details, please contact us for details .